Terms of service

TERMS AND CONDITIONS

Luxuryqueenlashes

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Consumer: the natural person who is not acting in the course of a profession or business.

Durable medium: any means that enables the consumer or trader to store information in a way that allows future consultation and unaltered reproduction.

Right of withdrawal: the consumer's option to cancel the distance contract within the cooling-off period.

Distance contract: a contract concluded via the webshop using exclusively distance communication.

Trader: Luxuryqueenlashes, established in Amsterdam.

Article 2 – Identity of the trader

Luxuryqueenlashes
Papaverweg 34 B100
1034 KJ Amsterdam
Email: info@luxuryqueenlashes.com
Chamber of Commerce (KvK) number: 72380543

Article 3 – Applicability

  1. These terms and conditions apply to every offer from Luxuryqueenlashes and to every contract concluded via the webshop between the trader and the consumer.
  2. Before the contract is concluded, the text of these terms is made available to the consumer.
  3. If any provision proves to be void or voidable, the remaining provisions remain fully in force.

Article 4 – The offer

  1. The offer contains a clear and complete description of the products offered.
  2. Obvious errors or mistakes in the offer are not binding on the trader.
  3. Images are a truthful representation of the products. Minor deviations do not give any right to dissolution or compensation.
  4. All prices include VAT and exclude any shipping costs, unless stated otherwise.

Article 5 – The contract

  1. The contract is concluded at the moment the consumer accepts the offer and payment has been successfully completed.
  2. After receiving the order, the consumer receives a confirmation by email.
  3. The trader reserves the right to refuse orders if there are justified reasons to do so.

Article 6 – Right of withdrawal

  1. The consumer has the right to dissolve the contract without giving reasons within 14 days of receipt of the product.
  2. During the cooling-off period, the consumer must handle the product and packaging with care.
  3. If the consumer exercises the right of withdrawal, they must make this known within 14 days of receipt by email (info@luxuryqueenlashes.com).
  4. After notifying withdrawal, the product must be returned within 14 days.
  5. The consumer must demonstrate that the product was returned in time.

Article 7 – Costs in the event of withdrawal

  1. The costs of return shipping are borne by the consumer, unless stated otherwise.
  2. The trader refunds the purchase amount including the original shipping costs within 14 days of receiving the return, or after the consumer has demonstrated that the product has been returned.
  3. Refunds are made via the same payment method used by the consumer, unless agreed otherwise.

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal is excluded for:

Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.

By "seal" we mean a clear closure, seal or hygiene sticker that is damaged on opening and that visibly shows the product has been opened.

If the seal has been broken, the product cannot be returned and the right of withdrawal lapses.

Article 9 – The price

  1. All prices include VAT.
  2. Price increases after the conclusion of the contract are not permitted, unless they result from statutory regulations.
  3. Obvious printing and typesetting errors are not binding.

Article 10 – Conformity and warranty

  1. The trader guarantees that the products comply with the contract and with reasonable requirements of soundness.
  2. The statutory warranty applies. This means that a product must do what the consumer may reasonably expect of it.
  3. Any defects must be reported within a reasonable period after discovery.

Article 11 – Delivery and performance

  1. Delivery takes place at the address provided by the consumer.
  2. Orders are carried out as soon as possible, no later than within 30 days unless agreed otherwise.
  3. If delivery is delayed, the consumer will be informed.
  4. The risk of damage or loss rests with the trader until the moment of delivery to the consumer.

International shipping

Longer delivery times may apply for delivery outside the Netherlands.

Any import duties, customs charges or local taxes for delivery outside the European Union are borne by the consumer.

If the consumer provides an incorrect or incomplete delivery address, any additional costs are borne by the consumer.

Article 12 – Payment

  1. Payment is made via the payment methods offered in the webshop.
  2. The consumer is obliged to report any inaccuracies in the payment details provided without delay.

Article 13 – Complaints procedure

  1. Complaints about the performance of the contract must be reported within a reasonable period after the defect is discovered, via info@luxuryqueenlashes.com.
  2. The trader responds within 14 days of receiving the complaint.
  3. If a complaint cannot be resolved by mutual agreement, the consumer may also submit a complaint via the European Online Dispute Resolution platform (ODR) at: https://ec.europa.eu/consumers/odr

Article 14 – Disputes

Contracts between Luxuryqueenlashes and the consumer are governed exclusively by Dutch law. The Vienna Sales Convention is excluded.