Refund policy

Right of Withdrawal & Returns Policy

At LuxuryQueenLashes, hygiene, quality and safety come first. Our products are classified as hygiene-sensitive items. For this reason, specific conditions apply to returns, in accordance with Article 6:230p of the Dutch Civil Code.

1. Cooling-off period

You have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation, you have a further 14 days to return the product.

To exercise your right of withdrawal, you must notify us by email within 14 days of receipt at:
info@luxuryqueenlashes.com
quoting your order number.

2. Conditions for returns

To be eligible for a refund, the product must:

  • Be unused
  • Be free of glue residue, make-up or deformation
  • Be in its original condition and packaging
  • Be returned including any seal

Products that show visible signs of use or are no longer hygienically saleable are excluded from the right of withdrawal.

3. Seal & hygiene exception

The right of withdrawal does not apply to products whose seal has been broken after delivery.

By "seal" we mean, among other things:

  • The plastic film (shrink wrap) around the product
  • Any closure stickers or protective seals

Our lashes are supplied in transparent packaging. This makes the style, length and volume visible without opening the packaging. Opening the seal or removing the lashes is considered breaking the hygienic protection.

If the seal has been broken, the right of withdrawal lapses.

4. Diminished value

If a returned product shows signs of use (such as glue residue, mascara traces, deformed hairs or visible handling), we reserve the right to apply a reduction in value.

Where the product is no longer saleable for hygiene reasons, the reduction in value may amount to up to 100% of the purchase value. In that case, no refund will be made.

If you wish, we can return the used product to you, provided you pay the shipping costs for this.

5. Outlet products

For items in our Outlet, the plastic film seal may be missing. The hygiene exception remains fully applicable to these items as well.

Returns of outlet items are only accepted if:

  • The packaging is demonstrably unopened
  • The product shows no trace of use or handling

If there are visible signs of use, a reduction in value may be applied in accordance with Article 4.

6. Refunds & shipping costs

Full return

If you return your entire order and it meets the conditions, you will receive the full order amount back, including the shipping costs paid for the original delivery.

Partial return

If you return only part of your order, you will only receive the amount for the returned products. In that case, the shipping costs of the original delivery are not refunded.

Return costs

The costs of return shipping are always borne by the customer.
We recommend sending the return with Track & Trace. The risk of the return shipment lies with the sender.

7. Refund period

After receipt and inspection of the return, we will refund the amount due within 14 days via the original payment method.